As an App Designer II at Booking.com, I've led key projects that enhanced our partner experience and increased customer satisfaction.

• Simplified Rates & Availability management on Pulse: Improved the usability of the Pulse app's calendar, making it easier for partners to manage property availability, rates, and restrictions.
• Improving Guest & Partner Messaging experience: Enhanced the messaging platform to make communication between guests and partners more efficient, reducing workloads and improving response times.
• GenAI based HelpMeReply: Helped designing a feature utilizing GenAI to assist partners in replying to guest messages effectively, ensuring quick and high-quality responses.
• Design System & UX Governance for mobile partner platforms: Documented UX standards and created a UX playbook, ensuring consistency across Pulse features and improving the overall partner experience.

Helped dozens of UI engineers and designers to clear doubts about UX and find career opportunities.

Leading the UI/UX design team at Cyfirma, specialists in cybersecurity threat intelligence. In this role, I drive the end-to-end design process for complex B2B web portals and innovative B2C applications.

• Mentoring and managing a team of UI/UX designers.
• Applying user-centred design methodologies to craft intuitive web portal experiences in Figma, from research and wire framing to high-fidelity prototypes.
• Establishing and maintaining an industry-standard design system and comprehensive style guides to ensure product consistency and scalability.
• Proactively identifying usability challenges and recommending data-informed solutions for enhanced user workflows.
• Spearheading the design and prototyping (Figma) of a new interactive B2C cybersecurity mobile application being developed with Flutter.

Employed via NCS & Percept Solutions

• Led UI design for the Singapore Government's official IT service management portal on ServiceNow (CCIS) at GovTech, serving over 170,000 government officials.
• Established and implemented UI guidelines and a comprehensive design system for ServiceNow based CCIS project.
• Directed the end-to-end UX process, from user research and prototyping (Figma), Service Design, ServiceNow portal design through to final portal development.
• Developed the responsive web portal frontend using Angular, HTML, CSS, and JavaScript on ServiceNow portal.
• Conducted A/B testing to optimise usability, identify bugs, and drive UI improvements based on results.

Privé Technologies is a leading wealth management solution provider for all the major financial institutes in Singapore.

• Designed the Privé Mobile app which is an enterprise wealth management tool used by leading banks in Singapore.
• Built and maintained a design system for the mobile app which was inherited by Privé Design System
• Conducted user research and organised sessions with stake holders.

I founded Mogo Solutions with an ambition to build beautiful softwares to solve human problems.

• Managed a cross-functional team of 8 designers and developers at Mogo Solutions, a digital consultancy serving clients across the USA, UK, Germany, and Sri Lanka.
• Fulfilled a hybrid role, leading as UX Designer while also contributing hands-on to development and design tasks for diverse client projects.
• Introduced and implemented a design-first methodology for software and mobile development, significantly enhancing process efficiency and the quality of deliverables.

• Developed multiple of Sri Lanka’s most popular websites by using HTML, JavaScript, jQuery, PHP, WordPress, MySQL, JSON.
• Conducted digital & social media campaigns to capture 5+ million fans for the company’s network

Amazon Web Services, AWS

Google

Johns Hopkins University

ServiceNow

University of Virginia